IT Relationship Manager - ITS3, St. Paul, Minnesota

Job is expired

Created 11/07/2018
Reference 27578
Category Miscellaneous Sales and Related Workers
Job type Full-Time
Country USA
State Minnesota
City St. Paul
Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services.

Job Details

Job Class: Information Technology Specialist 3

Working Title: IT Relationship Manager
Who May Apply: Open to all qualified job seekers
Date Posted: 11/06/2018
Closing Date: 11/13/2018
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Central
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $27.09 - $44.52 /hourly; $56,564 - $92,958 /annually
Job Class Option: IS Planning
Classified Status: Classified
Connect 700 Program Eligible: Yes

Job Summary
As a Relationship Manager for Minnesota IT Services (MNIT), you will be responsible for maintaining the relationship between MNIT Services’ Chief Business Technology Officers (CBTOs) and MNIT Enterprise Services. The Relationship Manager serves as the first point of contact for CBTO’s and non-executive branch customers with regard to enterprise and shared service needs including facilitating the discovery of business requirements. This requires a thorough understanding of the business needs and availability of technical solutions within the MNIT Services Portfolio. IT Services will include: Network, Hosting, Data Storage, Voice, Web Services, O365, Desktop, Conferencing, as well as future offerings such as cloud based services.
The incumbent will identify agency technical issues, research and make recommendations and/or coordinate technical solutions that align with the strategic and tactical direction of MNIT Services. The position also provides information and guidance to customers with regard to financial components, services portfolio, consulting and communication needs.
**We will be filling up to two (2) positions from this one posting. All applicants will be considered for these vacancies.


Minimum Qualifications:
Candidates must clearly demonstrate all of the following qualifications in their resume:
This position requires a minimum of three (3) years of professional information technology experience.
Experience must include:
IT experience working in one or more of the following technical domains: network services (voice, VoIP, data and video telecommunications), desktop and mobile device systems, hosting, cloud, data storage systems, O365, project management, business analysis, information security, etc.
Project management or coordination experience
A minimum of three (3) years working directly with high level management and organizational leaders
*A Master's degree in Information Technology or a related field substitutes for three years of experience, related Bachelor's degree substitutes for two years, or related Associate's substitutes for one year.
**Successful candidate must pass past-employer reference checks and a criminal history verification**
It is the policy of MN.IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Employment Reference Check
Social Security and Address Verification

Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Preferred Qualifications:
Foundation level knowledge and experience with ITIL frameworks of IT Service Management best practices
Knowledge of central and distributed computing environments and trends toward integration, open, interoperable and portable technologies
Knowledge of security practices for prevention, detection as well as enabling tools for authentication, authorization, encryption, filtering, etc.
Strong problem solving skills
Knowledge of customer service management best practices
Effective communication skills to a wide variety of audiences
Negotiation and conflict resolutions skills to develop consensus between a diverse workforce and clientele
Knowledge of state government financial operations including rates, billing systems and crediting process

Application Details

Why Work For Us
Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the management’s discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career!

How to Apply
This vacancy is open for all qualified applicants. Contractual obligations will be considered prior to filling the position via other means.
Click “Apply” at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.
For additional information about the application process, go to
To be considered for any Veteran’s Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to:

If you have questions about the position, contact Jenny Hickey at
Minnesota IT Services is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
It is the policy of Minnesota IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email Please indicate what assistance you need. To request an accommodation for an interview, please contact Jenny Hickey at
Employer MN.IT Services Office